All orders distributed by Luxemme.com will require a signature confirming the delivery of your item. By choosing to purchase from Luxemme.com, you agree that proof of delivery supplied by Hermes or any of our delivery partners is sufficient evidence to establish that our products have been received by you.
Orders placed on the Luxemme.com website will be handled the same working day, unless ordered after 5pm. If this is the case then an order will be processed the following working day.
At Luxemme.com we aim to turn around your order as fast as possible and your order will usually be shipped within 48 hours but turnaround time can be up to 2 weeks from receiving your order to delivery if you order any of our handmade bespoke range dependant on the item you order and the fabric.
We make every attempt at satisfying every customer but we must emphasize the word estimate, the turnaround is not a guarantee. If you need you order by a certain date or event then please contact Luxemme at firstname.lastname@example.org before ordering to confirm that our tailors can meet your deadline.
If a PO Box is included in the address details, then the parcels will be automatically returned.
The times specified exclude weekends and bank holidays.
The delivery times shown are from the date of dispatch. A full postal address must be provided as we cannot deliver to PO Boxes.
BFPO (The British Forces Post Office) Deliveries
If you choose to have your goods delivered to a BFPO address please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field.
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Large orders may be subject to customs clearance, which can cause a delay to you receiving your parcel.
For UK and Republic of Ireland orders, these prices are constant regardless of the size of the parcel.
Will I be Charged Customs and Imports Duties?
Depending on the value of your order, your Luxemme parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of Luxemme’s hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
What Delivery Carriers do you use?
We use either Hermes or one of our other delivery partners.
What if no one is in?
A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date.
Where do you deliver?
Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.